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Patient Safety

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Aldara Hospital and Medical Center (Aldara) is committed to achieving and maintaining the highest standards of patient safety.

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Committed leadership

Aldara’s CEO and other leaders are members of the Quality and Patient Safety Committee and they engage in ongoing Safety Walk Rounds. We use well-defined Quality and Safety KPIs’ that demonstrate how effectively we achieve our key objectives.

The Kingdom of Saudi Arabia has launched an ambitious project, "SAWTAK”, with Datix, the world’s leading patient safety software company. This project will include the installation of Datix software nationwide. Aldara is proud to be the first and only representative from the private sector in the development of this national level project.

Robust policies and procedures

All Aldara’s policies and procedures are evidence-based and compliant with national and international standards including:

  • Ministry of Health
  • Saudi Central Board for Accreditation of Healthcare Institutions
  • Joint Commission International Accreditation Standards for Hospitals
  • Advanced technology to protect the safety and privacy of patients and employees welfare

Our Policy Management System has access to more than 20,000 international accreditation-based documents.

We use Datix for our Patient Incident Reporting System and to collect patient feedback. We also use Press Ganey Associates, an internationally-recognized patient experience consultancy firm, to enhance patient experience.


Our patient care systems include Cerner (electronic medical records and an integrated database that provides a comprehensive set of capabilities) and Omnicell (medication safety).

Highly-qualified in-house quality team

Most members of Aldara’s quality team are quality-and patient safety-certified, designated CPHQ (Certified Professional and Healthcare Quality) and/or CPPS (Certified Professional in Patient Safety).